Terms and conditions

This is a translation, provided for convenience. The legally binding version of this document is the Slovenian one — Splošni pogoji poslovanja. If the two differ, the Slovenian text applies.

These terms apply to booking and receiving services at Dior Nail Studio, Dunajska c. 13, 1000 Ljubljana, to buying gift vouchers, and to using the dior.si website. By booking an appointment you confirm that you have read and accept them.

Provider

The services are provided, and contracts with clients concluded, by ATA SISTEMI, računalniško programiranje, d.o.o. (short name ATA SISTEMI, d. o. o.), Kajuhova ulica 12, 3310 Žalec, Slovenia, entered in the court register at the District Court of Celje, company registration number 8838127000, VAT ID SI11320869, share capital EUR 7,500.00, fully paid in, under the Dior Nail Studio brand. Contact: info@dior.si, 064 277 047. Full details are in the imprint.

Booking an appointment and concluding the contract online

You can book through the online system on the Booking page, by email at info@dior.si or by phone on 064 277 047. Online booking requires a user account. We work by appointment — available slots are shown in the online system when you book.

An online booking takes these steps: you choose a service, choose a date and time, check or enter your details, pay the deposit if it is your first booking, and then submit the booking with the “Book with obligation to pay” button. Until you press that button you can correct any step with the back button or abandon the process without consequence. Pressing the button concludes the contract and commits you to paying for the service.

Immediately after submitting you receive a confirmation email with all the appointment details and a link to these terms. The booking is stored in your account under My appointments, where you can view it at any time. The contract is concluded in Slovenian; the English translation of the website is for information.

Prices and payment

Current prices are published in the price list. They are in euros and include VAT; there are no additional charges. The price depends on the service chosen, nail length and the complexity of any nail art; if the final price differs from the service you booked for these reasons, we tell you before we start. For confirmed appointments the price valid at the time of booking applies.

You pay for the service after it is carried out in the studio, or you may pay in advance online by card or digital wallet. We issue an invoice for every payment, including online deposits.

Deposit on a first booking. Registering an account and viewing free slots are free and commit you to nothing. On a first online booking, new clients pay a €20 deposit when confirming the appointment; until it is paid, the booking is not complete. The deposit is deducted in full from the price of the service and is not an extra charge — at the visit you pay only the difference. It applies only to a first booking; clients who have already had an appointment do not pay it.

Cancellation, rescheduling and no-shows

The studio takes one client at a time, so a booked appointment is reserved for you alone and usually cannot be filled after a late cancellation. A booking (online, by phone or by email) is therefore binding.

• Free cancellation or rescheduling is possible up to 24 hours before the appointment — in your account under My appointments or by email to info@dior.si. Any deposit or payment is refunded in full within 14 days by the same means it was paid, or moved to a new appointment if you prefer.
• Less than 24 hours before the appointment you can cancel only in writing, by email to info@dior.si or by SMS to 064 277 047.
• Late cancellation and no-shows. If you cancel less than 24 hours before the appointment or do not turn up without cancelling, we are entitled to compensation for the reserved slot of 50 % of the price of the booked service according to the price list valid at the time of booking. Any deposit or payment already made counts towards it; if it is lower, you pay the difference against an invoice within 8 days, and if it is higher, we refund the excess within 14 days. The compensation is not credited towards a new appointment.
• Justified reasons. No compensation is charged if you could not attend because of: (a) illness or injury of you or a person in your care, shown by a medical certificate; (b) a death in the close family; (c) force majeure or another cause you are not responsible for (for example a traffic accident, a natural disaster or a measure of a public authority). Tell us as soon as possible and send the proof within 7 days. No compensation is charged either if we fill the freed slot with another client. The studio may also waive the compensation at its discretion in other cases.
• Confirming your visit. About two days before the appointment we ask you, in the app, by SMS or by email, to confirm with one tap. If an appointment is not confirmed 24 hours before it starts and no deposit or payment has been made on it, we may release it to other clients; we will tell you, and nothing is charged. An appointment with any payment on it is never released without agreeing it with you.
• After a no-show. Until the no-show compensation is paid, a new appointment cannot be booked online or in the app; you can pay it in the app. For 12 months after a no-show every online booking is confirmed with a deposit, deducted in full from the price.
• New clients can hold one appointment at a time until their first completed visit.
• Cancellation by the studio. If the studio cancels an appointment, we refund all payments within 14 days or reschedule free of charge, as you choose.

If you arrive late, we carry out the appointment in the time remaining, or it will need to be rescheduled. The price is not reduced because of a late arrival.

Statutory right of withdrawal

When you book online, by phone or by email (a distance contract), as a consumer you have the right to withdraw from the contract within 14 days of concluding it (the booking confirmation) without giving a reason. Tell us by an unequivocal statement by email to info@dior.si or with the form at the end of these terms. We refund all payments within 14 days of receiving your withdrawal, by the same means they were made. The rules on late cancellation and no-shows do not affect this statutory right.

Performance within the withdrawal period. Because you choose the date yourself and it is often within a few days, when booking online you tick a mandatory box to expressly request that the service be performed at the chosen time, even if it falls within the 14-day withdrawal period, and to acknowledge that you lose the right of withdrawal once the service has been fully performed. If you withdraw after performance has begun at your request, you pay a proportionate part of the price for the work already done. This is also stated in the booking confirmation email.

The treatment

Before every set of extensions we care for and prepare the natural nail and carry out a Russian manicure. For pedicures we offer gel polish or gel on the toes and cuticle care; we do not treat hard skin or the nails themselves, so please have that done beforehand by a pedicurist.

If you have a skin or nail condition, an injury, an allergy to any of the materials used, or are pregnant, tell us before the treatment starts. We may decline to carry out a treatment for health reasons; in that case we refund your deposit.

Complaints

If gel lifts, a nail breaks or another defect appears in the first days after a treatment, let us know as soon as possible — normally within seven days — by email at info@dior.si or by phone. We reply to a complaint within eight working days at the latest. A defect caused by our work is put right free of charge. Repairing a single nail damaged mechanically or by normal wear is charged according to the price list. Your statutory rights in respect of defects remain unaffected.

How long the result lasts also depends on how fast your nails grow and on care at home, so we cannot guarantee it for a set period.

Gift vouchers

You can buy a gift voucher by email, by phone or in the studio. Before paying you receive these terms and the voucher details; after paying you receive an invoice and a confirmation by email.

• A voucher is valid for 12 months from the date of purchase. After it expires, any unused value is refunded or the voucher extended at the buyer’s request.
• A voucher bought at a distance (by email or phone with payment through a link) may be returned by the buyer within 14 days of purchase without giving a reason, provided it has not been used; we refund the price within 14 days by the same means it was paid. Tell us at info@dior.si or use the form below.
• The other conditions of use are described on the Gift voucher page.

User account

Online booking requires a user account. You are responsible for keeping your password safe. You can delete your account at any time by writing to us at info@dior.si.

Data protection

We process personal data as described in the privacy policy.

Disputes

We try to settle any dispute amicably. If that is not possible, the court in Ljubljana has jurisdiction under the law of the Republic of Slovenia; this does not affect a consumer’s right to bring proceedings before the court of their place of residence where the law allows it.

In accordance with the law governing out-of-court resolution of consumer disputes, we do not recognise any out-of-court consumer dispute resolution provider as competent to resolve a dispute a consumer might bring. The EU Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025, so we no longer refer to it. Consumer protection is supervised by the Market Inspectorate of the Republic of Slovenia.

Changes to these terms

We may change these terms. Each booking is governed by the version published when it was confirmed. The current version is always published on this page.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can send it by email; a message with the same content is equally valid.

To: ATA SISTEMI, d. o. o. (Dior Nail Studio), Kajuhova ulica 12, 3310 Žalec, Slovenia, info@dior.si

I hereby give notice that I withdraw from my contract for the following service or gift voucher: …………

Booked or purchased on: …………

Name of consumer: …………

Address of consumer: …………

Signature of consumer (only if this form is sent on paper): …………

Date: …………

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